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Software, supporting documentation, FAQs and general information are hosted at the VA’s Remote Access Information and Media Portal. If you require technical support, please reference the FAQs and other supporting documentation found at or contact the Enterprise Service Desk (855) 673-4357.

Please note the Self-Service Portal is only accessible from within the VA network, it is not externally accessible. You may request remote access by visiting the Remote Access Self Service Portal ( only available while on VA’s internal network).

Users would still need to request remote access and have their remote access accounts enabled for use with either CAG or RESCUE. The CISCO RESCUE VPN Client is only for use on VA Government Furnished Equipment (GFE) and is installed on all GFE laptops. The Citrix Access Gateway is designed for users that do not have VA Government Furnished Equipment (GFE) – CAG is a good option to allow users access to general applications such as email and chat.

VA supports remote access with two different applications 1. VA Handbook 6500 identifies the compliance requirements for VA remote access users.

TMS Course VA10203 Privacy and HIPAA TrainingĪdditional information on telework can be found Office of Human Resources Management Telework webpage ( only available while on VA’s internal network) and OPM’s Telework website.

TMS Course VA10176-VA Privacy and Information Security Awareness and Rules of Behavior.

TMS Course VA1367006-Telework training module for employees.

All employees requesting telework must complete.

All managers must complete TMS Course VA1366994 - Telework Training Module for Managers.

Once determined telework eligible the employee would need to fill out VA Form 0740 Telework Agreement (PDF), the Telework Notification Letter – Employee Eligible to Telework (PDF), and you will need to complete Talent Management System (TMS) training as follows: Telework is governed by VA Handbook 1 Part II Chapter 4.Įmployees working with their supervisor would need to determine telework suitability and eligibility to telework.